Cookies & Data
TROIAN uses cookies to ensure that the site loads quickly, displays relevant content and remains secure for partners.
This service page explains what data we collect, on what basis and how you can manage consent.
After that, cookies are automatically updated or deleted.
We use aggregated data to understand traffic and performance.
You can withdraw your consent through your browser or write to us directly.
Transparent data processing
Cookies help us maintain the same quality of service for customers and partners. We collect a minimum of information and always tell you why it is needed.
Analytics
We understand which sections of the site are of interest to users in order to show relevant cases and services.
Functional
We remember the selected languages, the last viewed sections and the state of the forms for faster return.
Security
We use technical cookies to protect forms from spam and control load.
Communication
We save the status of consent to mailings in order not to send unnecessary messages.
Basic elements
We document all processes in internal instructions and are ready to provide them upon request.
What we document
- the list of used systems: Google Analytics 4, Meta Pixel, Hotjar;
- storage and automatic deletion periods;
- internal roles that have access to data;
- encryption and backup mechanisms;
- incident reporting procedure.
What we don't keep
- personal correspondence, layouts or files of customers without express consent;
- bank details - all payments are made off-site;
- native identifiers that can be used for tracking.
What files we use
Below is a quick guide to the types of cookies and examples of how they work.
Strictly necessary
- allow you to download navigation, forms and application system;
- do not contain marketing information;
- disconnection may break the site.
Performance
- collect anonymous visit statistics;
- help reduce page response time;
- belong to Google Analytics 4 tools.
Functional
- remember the choice of language, city or the last open case;
- facilitate re-filling of forms;
- live in the browser for up to 6 months.
Marketing
- are activated only after consent to advertising;
- help show relevant offers in social networks;
- you can turn them off at any time.
How to manage cookies
Each user can determine what data remains on the device. We support manual and automatic control.
Through the browser
- Safari / Chrome: Settings → Privacy → Clear or block cookies;
- Firefox / Edge: Settings → Privacy → Delete history;
- you can enable the blocking of third-party cookies.
Through a request to us
- write to troian.advertising.agency@com.ua with the theme "DELETE COOKIE";
- specify the address of the page and the time of interaction;
- we will confirm the removal within 72 hours.
Automatic settings
- use extensions such as Consent Mode or Privacy Badger;
- we support the global "Do Not Track" signal;
- refusal does not affect access to content.
How to contact us
TROIAN works in accordance with GDPR, Ukrainian legislation and internal SLA with partners. If additional agreements are needed, we are open.